Position Purpose: Actively works within the agency and community to foster safety and support for the client, family, and significant others, using client empowerment, and agency/community resources. Responsible for direct and indirect advocacy across the care continuum with emphasis on safety for complex, high-risk clients.
Essential Functions and Basic Duties
Position Specific Performance Expectations:
o Provides trauma-informed direct services to victims of domestic abuse and their children including support, advocacy, crisis intervention, safety planning, parenting support, information, and referrals.
o Assists with the daily living needs of sheltered clients.
o Completes intakes, both direct service and pipework within 24 hours of client entering
o Provides shelter orientations to clients within 8 hours of client's entry into shelter.
o Completes an exit survey with clients leaving the shelter as well as required exit paperwork.
o Facilitates cooperative living, peer support and resident participation shelter programming.
o Models non-violent conflict resolution and uses non-violent forms of guidance.
o Takes appropriate steps to deal with emergency situations with the goal of maintaining the safety of all residents.
o Interacts with traumatized populations and handles crisis appropriately and with sensitivity.
o Provides direct service to client on the Hot Line when on duty and other times if requested. Hours may vary.
o Assists with the maintenance of the shelter as requested including chores, cleaning, stocking of food and supplies.
o Assists clients with court needs, making referrals to appropriate agencies and staff.
o Maintains client privacy and confidentiality.
o Performs other duties as assigned.
Organization Wide Performance Expectations:
o Demonstrates commitment to performing according to the CHOICE values of MRH and representing the organization in a positive and professional manner.
o Maintains patient confidentiality at all times.
o Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.
o Follows all policies and procedures to ensure a safe environment for patients, public and staff.
o Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes.
o Reports to work on time and as scheduled; completes work within designated timeframes.
o Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.
o Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.
o Actively participates in departmental and facility performance improvement and continuous quality initiatives.
o Must be at least 16 years of age (21 for driving positions).
o Must be able to legally work in the United States.
o Must be able to pass a background check.
o Must be able to pass a drug screen and breath alcohol test (if applicable).
o Must complete employee health meeting.
o Must have education in advocacy for domestic violence and sexual abuse.
o Bilingual (Spanish) or other foreign language is preferred.
o High School Diploma or equivalent preferred
o Unencumbered License/Certification (if applicable)
o Experience with IT systems and reports preferred.
o Experience leading and teaching individual and groups preferred.
o Local knowledge about and connections to community health care and social welfare resources is desirable.