Position Purpose: Provide direct patient care within an assigned unit under the supervision and
delegation of the Registered Nurse, practicing within their scope, standards, policies, values, and
mission of the organization. Promote a positive, organized, healthy environment while performing
administrative and clerical duties.
Essential Functions and Basic Duties:
Position Specific Performance Expectations
o Performs direct and indirect patient care in collaboration with RN or physician and documents
o Assumes responsibility and accountability for facilitating, communication, and collaborating
with the team to meet the physical and emotional needs of the patient.
o Assists physicians and nurses and/or performs technical procedures as delegated within scope
o Observes and reports any changes in patient condition or behavior to the RN or physician.
o Communicates clearly, honestly, appropriately and in a timely manner with patients, families
and care team members.
o Assists with patient flow and keeping the department and patient rooms clean, stocked, and
o Requires critical thinking skills, decisive judgment and the ability to work with minimal
supervision in a fast paced environment.
o Performs clerical duties including admission orders, filling out appropriate forms, arranging
for patient transfers, answering phones, and communicating with interdisciplinary teams.
o Demonstrates respect, equity, and empathy in actions and interactions with culturally diverse
and vulnerable patients.
o Answers the telephone in a polite manner and communicates information to the appropriate
personnel or family. Directs calls to the appropriate person/department.
o Receives, greets and directs patients arriving at the Emergency Department.
o Respects confidentiality of patient records and adheres to HIPAA and facility guidelines.
o Demonstrates knowledge of facility safety procedures.
o Performs other related duties as assigned or requested.
Organization Wide Performance Expectations:
o Demonstrates commitment to performing according to the CHOICE values of MRH and representing
the organization in a positive and professional manner.
o Maintains patient confidentiality at all times.
o Upholds regulatory requirements to ensure continual compliance with departmental, hospital,
state and federal regulations and policies.
o Follows all policies and procedures to ensure a safe environment for patients, public and
o Completes annual education, training, in-service, and licensure/certification requirements;
attends departmental and organizational staff meetings or reads meeting minutes.
o Reports to work on time and as scheduled; completes work within designated timeframes.
o Establishes and maintains effective verbal and written communication and good working
relationships with all patients, staff and vendors.
o Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages
activity and time.
o Actively participates in departmental and facility performance improvement and continuous
o Must be at least 16 years of age (21 for driving positions).
o Must be able to legally work in the United States.
o Must be able to pass a background check.
o Must be able to pass a drug screen and breath alcohol test (if applicable).
o Must complete employee health meeting.
o High School Diploma or equivalent preferred.
o Valid EMT, CNA, MA, or LPN required.
o Current BLS.
o Previous bedside clinical experience preferred.