Client Desktop Support

Centura Health

Pueblo , CO  

2018-03-30 2018-04-29
rural it health.system

Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with more than 6,000 physicians and 17,000 of the most talented hearts and minds in medicine, leadership and business.

Through Centura Health’s 15 hospitals, six senior living communities, health neighborhoods, physician clinics, Flight for Life® Colorado, home care and hospice services, we offer a diverse range of work settings in a Colorado or western Kansas community you will love to call home.



*STATEMENT OF POLICY*







A key focus of Centura's overall business strategy is talent development. Centura is committed to providing the tools and processes that will enable associates to plan their careers. The preferred practice is to post available positions on the Centura Health Career Website allowing visibility to job opportunities at Centura.















*PROCEDURE



Eligibility*







Associates are eligible to apply for an open position if they are:



1. Active in their current position for at least six months or have manager and HR approval to be released early;



2. Ratings meet expectations or higher on their PFD review;



3. No written warning or Performance Improvement Plan (PIP) within the last six months unless their manager receives approval from HR; and



4. Continuous sustained improvement is demonstrated.















*Job Posting*







Centura’s general practice is to post available positions on the Career Website for a minimum of three business days (HR reserves the right to close a posting based on the number of applications received within the three business days). The position may be posted internally and externally simultaneously. The organization reserves the right to post internally only before posting externally.















_*JOB DESCRIPTION/JOB POSTING ID: 126740*_







_*RECRUITER:*_ Mikala Ford







_*CLINIC:*_ Colorado Springs, CO







_*DETAILS:*_ Full Time







_*HOURS:*_ Days







_*Occasional travel to other sites to meet the needs of the clinic may be required.*_





*_Position Summary_*



This position provides Client Technology administration and support in a health care setting such as supporting PC and printer hardware, operating systems, software applications, and peripherals. Seeks to understand and address customer needs and expectations through effective communication and collaboration. Works independently and shows initiative in resolving intermediate support issues and requests and escalates complex issues to more senior members of the team to ensure timely resolution. Coordinates the operational role for low complexity projects and works closely with the Business Technology Directors and the Director of Client Technology. Conducts research on new technology as requested. Understands Ethernet topology and IP communications. Develops and maintains educational and training material for clinical staff. Ensures that inventory is managed routinely and consistently. Performs miscellaneous job-related duties as requested.











*_MinimumEducation Requirements_*



High School diploma or GED required



Associates or Bachelor’s Degree in Information Technology, Computer Science, Engineering, or Mathematics preferred











*_MinimumExperience Requirements_*









* 2+ years of technical support experience required; preferably in a health care environment



* Customer service training/experience with relevant certifications is highly desirable



* Strong technical, analytical, communication and customer service skills.



* Ability to utilize coordinated processes to provide high quality systems, infrastructure, and technology support.



* General understanding of technologies and troubleshooting process.



* Ability to work an on-24X7 support on a rotational basis, required.



* Interpersonal skills: such as telephony skills, communication skills, active listening and customer care.



* Self-motivated with the ability to work in a fast-moving environment



*









*_License/Certifications_*









* Preferred certifications include:



* A+ Certification



* Network+ Certification



* ITIL Foundation

















*_Position Duties (essential functions denoted with an * )_*









* Responsible for and held accountable for creating, resolving, - basic technical support at the workstation level – basic remote access solution implementation and support. *



* Log and resolve support and provide status updates to users within agreed SLA timeframes. *



* Act as a first point of contact for all hardware, software and other IT related issues. *



* Monitoring, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network. *



* Confident knowledge of current protocols, operating systems and standards. *



* Assist in system documentation maintenance review – Communication with end-users as require; keeping them informed of incident progress, notifying them of impeding changes or agreed outages. *



* Researching and recommending hardware and software products appropriate to customer business requirements. *

















*_PhysicalRequirements_*



☑ Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally













*Important notification to applicants as of Nov. 20, 2014:* Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does _not apply to associates hired on or before Dec. 31, 2014_. Centura Health is an Equal Opportunity Employer, M/F/D/V.
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