Digital Health Business Analyst - Telehealth (53068)

Stanford Health Care

Palo Alto,CA  

2020-01-17 2020-02-16

For over 160 years, Stanford Health Care has been advancing medicine together as fearless leaders and unstoppable patient advocates. Consistently ranked among the nation’s best hospitals, we are a team of pioneers, bringing groundbreaking medical research and patient care to the communities we serve every day.

We’re Stanford Health Care, home to health care professionals making the impossible a reality every day. We’re pushing the boundaries of what medicine can do, and that takes people who can lead fearlessly, challenge the expected, and inspire healing in everything they do. Your courage, your compassion, and your relentless pursuit of excellence are welcome here. We invite you to explore our current opportunities and discover the rewarding next step in your career.

**Digital Health Business Analyst - Telehealth (53068)**

+ Job Type:Full Time

+ FTE/Bi-Weekly Hours:1.0/80

+ Shift:Days

+ Hours in Shift:8

+ Location:Palo Alto, CA

+ Req:53068

**Job Description**

Job Summary:

The Digital Health Business Analyst helps lead the successful integration and evaluation of digital health efforts with Stanford Health Care operations, working closely with resources from across the organization. In this role, the Business Analyst will support the operational execution, technical integration, and monitoring of digital health initiatives by leading trainings for virtual health use cases, collecting and synthesizing large amounts of quantitative date, and developing dashboards to monitor the performance of digital health efforts.

Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.


Stanford Health Care recently won the 29th Annual CIO100 award for the work on SHC's MyHealth eCheckin and integrated Wayfind solution. The solution reminds the patient of their upcoming appointments, allows them to complete the check-in process in the comfort of their home, get step by step directions on campus to their clinic and be automatically checked in on arrival.

The industry first solution was conceived, designed and developed in house by the 'Software Design and Development' team. The MyHealth team, is a cross functional team of Designers, Software Developers, Analysts and Product Managers. They worked in close collaboration with clinical operations, revenue cycle, facilities management and patient experience on this project.

Every year, the CIO 100 recognizes and celebrates organizations and their IT teams that distinguish themselves by creating business value through innovative use of technology. This year there were over 400 organizations vying for a coveted top 100 spot.

The College of HealthCare Information Management Executives (CHIME) has designated Stanford Health Care again this year for 2018 Most Wired recognition at the CHIME Fall CIO Forum in San Diego.

This is Stanford Health Care's ninth year in a row receiving this recognition.

Lead the successful integration of new digital health innovations with SHC operations and technology

systems working collaboratively with Operations and IT.

Develop reports and dashboards to monitor and measure performance of digital health efforts

Analyze data sets to identify opportunities for improvement to drive the growth of digital health offerings

throughout the organization

Develops key metrics related to process improvement projects to ensure expected outcomes are being

achieved, and continually monitors progress

Support development and execution of training for virtual health use cases and managing ongoing

training needs

Coordinate with service lines and other consulted parties to identify clinical and business

workflow/product design requirements

Defines and maintains project plans and communication/reporting associated with multiple work streams

Communicates the value of new digital health and telehealth programs to operations and clinical

departments for sustainment

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

National recognition in 10 specialties.

Watch our stories

"We have a culture of patient care first here, one that speaks to our mission and our values: to care, to educate, and to discover."

Brian L.Unit EducatorBSN, CMS RN

Did you know?

196Stanford Health Care uses 196 solar panels, powering 17% of the hospital's electricity.

17In 2015, we had 17 dogs in our Pet Assisted Wellness (PAWS) Program.

8We're proud to work with 8 All-time Stanford Medicine Nobel Laureates.

1,592Stanford Health Care exhibits more than 1,592 original art pieces.


Minimum Qualifications

Education Required: Bachelor's Degree in related field

Experience Required: Three (3) years of progressively responsible directly related work experience in a healthcare environment.

Preferred: Experience in Epic, telehealth, and health system operations strongly preferred

License/Certification Required: N/A

Knowledge, Skills and Abilities:

Ability to analyze data, draw conclusions, and interpret results

Demonstrated ability to synthesize large amounts of complex data into meaningful summaries that will inform and drive strategic direction.

Strong quantitative and analytic skills

Ability to read data models and to understand database table relations

Strong technical skills including: Epic navigation and reporting, MS Access, Excel, PowerPoint, Word

Demonstrated ability to present complex ideas to a broad spectrum of internal and external audiences

Familiarity with health system operations

Strong problem solving skills.

Ability to work independently and in a team.

Ability to demonstrate initiative, good judgment and effective decision-making.

Ability to be user-focused, build relationships and communicate effectively.

SHC does not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic information, Gender, gender identity, or gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex, and Sexual orientation.
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