Patient Care Coordinator I - Float Pool (53297)

Stanford Health Care

Palo Alto,CA  

2020-01-21 2020-02-20
patient.advocacy administration hospital

For over 160 years, Stanford Health Care has been advancing medicine together as fearless leaders and unstoppable patient advocates. Consistently ranked among the nation’s best hospitals, we are a team of pioneers, bringing groundbreaking medical research and patient care to the communities we serve every day.

We’re Stanford Health Care, home to health care professionals making the impossible a reality every day. We’re pushing the boundaries of what medicine can do, and that takes people who can lead fearlessly, challenge the expected, and inspire healing in everything they do. Your courage, your compassion, and your relentless pursuit of excellence are welcome here. We invite you to explore our current opportunities and discover the rewarding next step in your career.

**Patient Care Coordinator I - Float Pool (53297)**

+ Job Type:Relief

+ FTE/Bi-Weekly Hours:.001/0

+ Shift:Days

+ Hours in Shift:8

+ Location:Palo Alto, CA

+ Req:53297

**Job Description**

This position is a per diem, non-benefitted role with an annual limitation of 1,000 work hours per calendar year. As a Per Diem employee, your schedule will be based on operational needs and is typically 2-3 days per week. The employee must have a reliable form of transportation and be able to commute between the in-scope clinic locations which include Palo Alto, San Jose, Redwood City, Emeryville, and other locations as needed.

Job Description

The Patient Care Coordinator functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Patient Care Coordinator is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care.

This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Patient Care

Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.

Assists physicians with procedure set-ups, patient procedures and examinations.

Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.

Administers medication following approved procedures and only after checking medication and dose with a licensed person.

Processes requests for prescription refills according to established practice.

As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.

Collects and sends specimens to appropriate labs for testing per protocol.

Assists the physician with maintaining preventive health measures for a panel of patients.

Promptly and accurately reports and refers patient's concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.


Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.

Schedule radiology appointments.

Customer Service

Maintains clean and orderly exam rooms, hallways and work areas.

Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.

Provides information, referrals and customer service

Acts as a patient advocate, coordinator and liaison for Stanford Health Care in dealing with the community.

Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with a Stanford medical facility.

Clerical Duties

Informs patient's authorization and collects payment for new and returning patients, using the scheduling system.

Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers

Assures appropriate verifications and authorizations are complete before patient sees provider

Assists with all messaging from the patient to the physician in a timely manner.


Requires basic knowledge and understanding of the theories, concepts, principles and practices of health care

Learns to apply principles, theories, and concepts through work assignments.

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies

and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirement

National recognition in 10 specialties.

Watch our stories

"We have a culture of patient care first here, one that speaks to our mission and our values: to care, to educate, and to discover."

Brian L.Unit EducatorBSN, CMS RN

Did you know?

196Stanford Health Care uses 196 solar panels, powering 17% of the hospital's electricity.

17In 2015, we had 17 dogs in our Pet Assisted Wellness (PAWS) Program.

8We're proud to work with 8 All-time Stanford Medicine Nobel Laureates.

1,592Stanford Health Care exhibits more than 1,592 original art pieces.


Education: High School Diploma or GED equivalent, and Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.).

Experience: 0 - 2 years of directly related experience

Certification: BLS

Knowledge, Skills, and Abilities

Knowledge of and ability to use and apply medical terminology in performing his/her duties.

Knowledge of coding and billing regulations.

Knowledge of computer systems and software used in functional area.

Ability to speak and write effectively at a level appropriate for the job.

Ability to solve problems and identify solutions.

Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.

Ability to work independently as well as an integral part of the patient care team.

Ability to follow instructions and standard operating procedures.

Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.

Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)

Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.

Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices

SHC does not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic information, Gender, gender identity, or gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex, and Sexual orientation.
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