Physician Referral Liaison (51266)

Stanford Health Care

Palo Alto,CA  

2020-01-20 2020-02-19
administration physician hospital

For over 160 years, Stanford Health Care has been advancing medicine together as fearless leaders and unstoppable patient advocates. Consistently ranked among the nation’s best hospitals, we are a team of pioneers, bringing groundbreaking medical research and patient care to the communities we serve every day.

We’re Stanford Health Care, home to health care professionals making the impossible a reality every day. We’re pushing the boundaries of what medicine can do, and that takes people who can lead fearlessly, challenge the expected, and inspire healing in everything they do. Your courage, your compassion, and your relentless pursuit of excellence are welcome here. We invite you to explore our current opportunities and discover the rewarding next step in your career.



**Physician Referral Liaison (51266)**



+ Job Type:Full Time

+ FTE/Bi-Weekly Hours:1.0/80

+ Shift:Days

+ Hours in Shift:8

+ Location:Palo Alto, CA

+ Req:51266



**Job Description**



Job Summary:

Under the supervision of the assigned Assistant Business Development Director, this role serves as a liaison and referral coordinator between Stanford Health Care and referring physicians, medical groups, hospitals and other medical facilities, and health plans. Promotes the extensive, comprehensive clinical services offered at Stanford Health Care and the faculty from the School of Medicine, as well as educational programs and innovative initiatives. Is responsive to all customer service and patient experience issues. Represents Stanford Health Care and the growing market in a responsive and professional manner.



Essential Functions:

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).



Develop a comprehensive understanding of the health care landscape in the Bay Area regional (21-county) marketplace, and the market factors that affect assigned service lines.

Develop an in-depth knowledge of faculty and programs available at the medical center, particularly those within assigned service lines, and the appropriate process for facilitating referrals and authorizations.

In collaboration with the Business Development Director, identify targeted physicians and medical groups for development of referral relationships.

In collaboration with the Business Development Director, develop sales and retention strategies for target markets and facility service lines.

Assist marketing department in development of collateral materials relevant to physician practices; collaborate with both the CME and SHC marketing departments in the development of outreach activities, programs, events, lunches, dinners, etc.

Determine unmet needs, identify problems or concerns, and offer exemplary and timely service.

Ensure that the institution is kept updated on changing trends and identified opportunities for potential market affiliations.

Establish and adhere to an ongoing schedule of visits to physicians and medical groups in identified target areas based on a sound market strategy.

Initiate contact with existing referral sources on a regular basis via telephone, email, in person, or written format to encourage referrals.

Complete face-to-face meetings with physicians, schedulers, practice managers, and medical staff from referring physicians, medical groups, and hospitals to ensure that a thorough understanding is gained regarding the physician and medical facility staff desires and needs.

Notify appropriate departments or divisions of problem areas for resolution and inform them of needs for clinical services and educational programs identified during field visits.

Prepare professional presentations and/or summaries that address key needs of the targeted groups, and present information on clinical programs and related CME and other outreach activities.

Proactively maintain and nurture established relationships.

Attend and professionally represent Stanford Health Care at assigned community events, dinners, lunches, programs, etc.

Provide regular updates and clear communication to applicable Business Development Director regarding key activities, outreach plans, new relationships developed, identified issues, etc.

Embrace and practice CI-CARE initiatives.

Understand the Stanford Operating System/lean principles and methodologies.

Participate in process improvement activities as assigned.



Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.



National recognition in 10 specialties.



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"We have a culture of patient care first here, one that speaks to our mission and our values: to care, to educate, and to discover."



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196Stanford Health Care uses 196 solar panels, powering 17% of the hospital's electricity.



17In 2015, we had 17 dogs in our Pet Assisted Wellness (PAWS) Program.



8We're proud to work with 8 All-time Stanford Medicine Nobel Laureates.



1,592Stanford Health Care exhibits more than 1,592 original art pieces.



**Qualifications**



Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.



Education: Bachelor's degree in a work-related discipline/field from an accredited college or university



Experience: Four (4) years of progressively responsible and directly related experience



License/Certification: CDL California Driver's License



Knowledge, Skills, and Abilities

Highly self-motivated and able to work independently.

Ability to be flexible in work priorities as organizational needs change

Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising as well as prepare clear, comprehensive written and oral reports and materials

Ability to make effective oral presentations and prepare concise written reports to a variety of audiences

Ability to solve problems and identify solutions

Knowledge of computer systems and software used in functional area



SHC does not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic information, Gender, gender identity, or gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex, and Sexual orientation.
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