Senior IS Applications Analyst - Research

Providence Health & Services


2019-10-26 2019-11-24
it research health.system

As the third largest not-for-profit health system in the U.S., we are committed to providing for the needs of our communities – especially for those who are poor and vulnerable – across Alaska, California, Montana, Oregon and Washington.

Our system includes more than 76,000 caregivers (all employees) serving in a range of ministries from birth to end of life, including acute care, physician clinics, long-term and assisted living, palliative and hospice care, home health, supportive housing and education.

We operate 34 hospitals, 475 physician clinics, 22 long-term care facilities, 19 hospice and home health programs and 693 supportive housing units in 14 locations. Our health plan serves our caregivers and other employer groups covering 436,000 members.


**Providence St. Joseph Health is calling a Senior IS Applications Analyst to one of our locations: Renton WA, Anchorage Alaska, Missoula Montana, Portland OR, Burbank or Torrance, CA.**

We are seeking a Senior IS Applications Analyst PSJH to demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems. Manage more complex projects, establish and implement new or revised system requirements or procedures. Analyze user requirements, develop and implement systems for moderately complex processes. Lead activities of project team, mentor and assists others in support of applications, projects and goals. Initiate, coordinate or lead course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization.

Partners, collaborate and extend effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St. Joseph Health and Services. Work collaboratively with colleagues across PSJHS in delivery of specific cross departmental projects and efforts.

Actively support and incorporate the mission and core values into daily activities. Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others.

**In this position you will have the following responsibilities:**

+ Uses in-depth information and analysis to provide management with advice and counsel on a variety of business issues. Issues are often highly technical and complex in nature.

+ Defines user requirements for complex systems and educate customers on application functionality and limitations. Collaborates with customers on efficient, effective use of application resources, and create related documentation as necessary.

+ Works with internal and external teams to support and develop business solutions. Uses professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs, in addition to assisting others in these same activities.

+ Demonstrates service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized.

+ Applies standards, concepts and theories related to technical discipline to provides solutions to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills.

+ Prepares documentation and assist in documenting, defining and developing workflows in collaboration with relevant stakeholders.

+ Leads project teams as needed.

+ Synthesizes data, information, and knowledge to analyze multiple approaches/solutions to issues or problems.

+ Collaborates with peers to create and maintain standard team specific documentation. Leads maintenance and improvement of documentation standards.

+ Identifies, manages, and communicates issues and risks, diplomatically escalating as appropriate through areas affected. Assist others in gathering, assessing and troubleshooting of application failure root cause.

+ Understands and translates the business needs into system design alternatives, configuration and workflow validations.

+ Facilitates and coordinates the development and analysis of complex test plans. Acts as a resource during testing and upgrades; coordinates with appropriate individuals.

+ Ability to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results.

+ Plans and coordinates downtime, change management, maintenance, and upgrades. Performs capacity planning and vendor management.

+ Ability to travel as required

+ Perform rotational on-responsibilities.


**Required qualifications for this position include:**

+ Bachelor's Degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and/or relevant experience

+ At least 7 years of Build analyst experience in Epic and/or equivalent healthcare software (may substitute for Epic Certification and build experience)

**Preferred qualifications for this position include:**

+ Epic Certification with 4 years build experience

+ Competent in supporting the technical, operational, and application needs for appropriate highly complex application or several moderately complex applications from end-to-end.

+ Skilled trainer of team members in information collection, troubleshooting root cause of application failures and system monitoring.

+ Knowledgeable of application architecture with advanced skills in technical documentation of application system installations and highly complex system flows. Skilled development of multifaceted testing plans and processes for

+ complex systems.

+ Skilled trainer of database configurations, complex queries and elements.

+ Ability to lead others in identifying ways to enhance or improve programs, processes and systems.

+ Proficient in Microsoft office products

+ Ability to lead and mentor other leaders on internal project work with moderate to high complexity and risk.

+ Demonstrated ability to network collaboratively with members of all business lines.

+ Ability to independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities as well as mentor others in these skills.

+ Ability to work independently and as part of a team.

+ Skilled communicator, both oral and written. Skilled in working collaboratively, courteously and tactfully with difficult situations and/or people to recognize issues and solve problems. Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner.

+ Ability to respect confidentiality of all information, especially related to patients, medical staff and employees.

+ Ability to set challenging objectives and works against self-defined standards of excellence to continually improve personal performance.

**About the department you will serve.**

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

**We offer a full comprehensive range of benefits - see our website for details**

**Our Mission**

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

**About Us**

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

**Schedule:** Full-time

**Shift:** Day

**Job Category:** Health Care

**Location:** Washington-Renton

**Other Location(s):** Alaska-Anchorage, Montana-Missoula, Oregon-Portland, California-Burbank

**Req ID:** 237418
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